Frequently Asked Questions

Frequently asked questions


What does an initial physiotherapy consultation look like?

Think of it as a once over. Courtney will take a full medical history, so bringing a list of your current medications can be helpful. She will then discuss your symptoms and how they relate to your usual activities as well as your rehabilitation goals. A physical examination will follow to establish a diagnosis and potential cause of the problem. Following the assessment, Courtney will discuss the findings of the assessment and plan your personal treatment plan. At West Coast Active Living & Physiotherapy, we aim to commence treatment straight away to get you back to living your life as normal as soon as possible.

How many treatments will I need?

This usually depends on factors such as how long the problem has been present, the severity of the condition and also the requirements of the patient. For example, a person wishing to get back to training for a specific sport or event may require a longer course of treatment for a knee injury than a sedentary office-worker. A fairly standard course of physiotherapy would be 4-6 treatment sessions but this can vary considerably. A person seeking advice on what they should and shouldn’t be doing in relation to their condition or problem might just attend for 1-2 sessions to be shown some specific exercises and receive some general management advice for their condition. Similarly an individual with a relatively minor injury might just need a few treatments to assess their condition and alleviate their symptoms. At the other end of the scale, a patient receiving treatment post-operatively or for a condition that has been present for some time may require treatment over a longer period to see them through to full rehabilitation.

I've got an injury - how quickly should I book in for a session?

This is up to you but generally we try and see someone as soon as possible after their injury to advise them and start treatment. If you have recently had surgery, your Consultant should advise you on when is best to start your physiotherapy.

What kind of conditions can you treat?

There are many sub-specialties of physiotherapy. At West Coast Active Living & Physiotherapy, we focus on treating musculoskeletal problems – that means injuries affecting bones, joints, muscles and nerves (with a particular expertise in Sport). We can also help with Neurological rehabilitation. Treating the physical problems caused by neurological conditions is an important part of rehabilitation for patients who have suffered from something such as stroke, head injuries, MS, and Parkinsons.

Do you treat neck and back pain?

Neck and back pain are a common problem for West Coast Active Living & Physiotherapy patients. Courtney is highly experienced in treating a wide range of spinal problems, including disc, facet joint, nerve or muscle and ligament problems.

How can I pay for my session?

At West Coast Active Living & Physiotherapy, you pay for any treatment after your appointment. You can by cash or card as we have a card machine on site.

Cancellation Policy

Do you have a cancellation policy?

Yes, we do. At West Coast Active Living & Physiotherapy, we aim to provide a professional service at a time convenient to you. Running an efficient practice allows us to provide service to more people. Unfortunately, we are experiencing a large number of last minute cancellations and patients not attending their allocated time slots. In order to continue to provide a high level service, we will be implementing a 24 HOUR CANCELLATION & FAILURE TO ATTEND POLICY. This means you will be charged a $30 fee if you cancel your allocated time with less than 24 hours notice or fail to attend your allocated time. There are some circumstances where WC Active Living & Physiotherapy are unlikely to charge a cancellation fee. If you feel you have been unfairly issued a cancellation fee, please contact us by emailing We ask that you be considerate of other patients. Sometimes we have a large waiting list of patients requiring appointments. By giving 24 hours notice or more for a cancellation, we are able to give your appointment to someone on the waiting list, as we would to you if you were waiting for a cancellation too. If we fill your allocated appointment time, you will not be charged a cancellation fee. This is applicable to all patients – private, Medicare, DVA, Return to Work SA and NDIS clients. You will personally be accountable to pay the $30 fee. You can pay cancellation fees in person, via credit or debit card by calling 0427200243 or via EFT.


Are you still open during the COVID-19 pandemic?

Yes, we are still open for all 1:1 consults. We have temporarily put on hold our pilates classes. We undertake high hygiene methods to reduce any spread of COVID-19. If you do not feel comfortable coming in to the clinic at this time, we are offering Telehealth services as an alternative

Are there any restrictions at the clinic at this time?

Yes, we have put in some restrictions to reduce any chances of transmission.
We ask that you do not attend the clinic if you have travelled overseas in the past 14 days, have been in contact with a confirmed COVID-19 case in the past 14 days, or are showing any flu-like symptoms such as fever, chills, cough or a sore throat, and resechedule once isolation periods have finished.
We also ask that you attend your appointment independently, without kids or partners where possible to reduce the amount of people in clinic. For those attending that require a parent or caregiver, we ask that only one person comes with the client. It is also expected that you wash your hands before and after leaving the clinic.